Experience
2019 - Present
2019 - Present
2019 - Present
- Global Lead - Google TV
- Strategy/Operations - Google TV
- Content Operations - Play/YouTube
2014 - 2019
2019 - Present
2019 - Present
- Program Manager - App Store
- Product Management
- Refunds/Fraud Management
2008 - 2013
2019 - Present
2008 - 2013
- Programming Contract Negotiation
- Project Management
- Government Compliance
Education
Baylor University - B.B.A
Baylor University - B.B.A
Baylor University - B.B.A
- Finance/International Business - Major
- Accounting/Spanish - Minor
- Intl Economics - Mendoza Argentina
- EU Business Competition Winner
Thunderbird - M.B.A
Baylor University - B.B.A
Baylor University - B.B.A
- Global Management - MBA
- Graduated with Honors
- Enterprise Scholar
- Global Mindset Scholarship Recipient
Google TV
Global Lead - Senior Program Manager
- Business Operations/Strategy: Spearheaded the development of a scalable supply chain, integration platform, and robust support structure to ensure a smooth and impactful introduction of Google TV to the market and bring the best pieces of Google’s Media & Entertainment businesses together into a single user experience across the entire Google & YouTube ecosystem.
- Business Operations/Partner Management: Achieved 30% boost in partner satisfaction and 50% reduction in integration timeline by incorporating a scalable approach for developers to integrate into Google TV globally across various platforms, including TV, Nest Hardware, and Mobile.
- Change Management: Successfully led a team through a significant shift in focus and responsibilities, transitioning from a download-based business to building and scaling an app-centric streaming business with a much broader scope and new technical and operational demands following the launch of the new Google TV product.
Program Manager
- Business Operations: Overhauled content delivery structure, migrating to component delivery and building/rolling out a new partner support infrastructure from scratch to achieve a live on-time goal of 95% for net new movies/TV within 6 months.
- Global Pricing Lead: Exceeded profit and revenue projections by improving delivery times, overhauling pricing structure globally, automating workflows, and securing resources to improve digital supply chain tools that eliminated costly manual work.
App Store
Enginerring Program Manager
- Partner Management/PaymentsNurtured positive client relationships with app developers in media/games/entertainment space to increase international clients' capacity to pay via local reputable payment methods. Analyzed gaps and discrepancies and provided innovative solutions.
- Business Operations: Met KPIs and promoted revenue development, customer engagement, cost reductions, and user experience by managing multiple iTunes/Software programs.
- Customer Experience: Improved user experience within storefront and Apple's commerce interfaces by identifying cutting-edge improvements and/or new features for App Store partners.
App Store operations - mba intern
- Intern Project: Analyzed the customer experience with regards to in-app purchases and identified primary refund drivers. Worked to create and implement new operational processes as a result of project findings. Project pitch resulted in creation of the team I joined full time.
Programming
international programming specialist
- Contract Negotiation: Negotiated specific contract terms for new content and existing content renewals, extensions, and additions. Was part of negotiation team that added many new channels to the 29 different language groups carried on DISH.
- Project Management: Evaluated international business and created proposal for executive management outlining changes to drastically simplify over-complicated international business. Project included leading team of 6 people and creating inter-departmental cooperation with 5 separate departments
- Data Analysis: Developed detailed financial and market analysis taking into consideration existing programming lineup, budget, market demographics, and financial impact proposal carried
programming coordintor
- Project Management: Managed channel lifecycle including channel launches, takedowns and existing channel changes. Responsible for launch of over 40 channels and managing takedown of roughly 10
- Government Compliance: Managed Public Interest channels mandated to be carried by FCC. Created new process for reviewing satellite bandwidth and evaluating potential Public Interest programmers.